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Jerrys Mosaic Enterprise's Terms and Conditions

Please read these terms and conditions carefully before placing any order from Jerry’s Mosaic. By placing order, you accept these terms and conditions in full, and you agree to be bounded by them as final. Do not place any order if you disagree to any part of the terms and conditions stated below:

Definitions

‘Seller’ refers to Jerrys Mosaic Enterprise.

‘Buyer’ refers to the person who accepts a sales quotation from the Seller, or whose order of the Goods is accepted by the Seller.

‘Goods’ refers to any products to be supplied by Seller to Buyer

‘Logistics’ refers to an individual or company that directly delivers the Goods to Buyer's destination on the same day. (Lalamove, Grab, etc.)

‘Couriers’ refers to a company that delivers the Goods to Buyer's destination through days and from hub to hub. (Ninjavan, J&T, etc.)

‘Visible Defects’ refers to a defect of tiles itself that can be observed with eyes before and during the installation process. This include: ➀ Crack, Chipping, or Breakages; ② Color fade; ③ Mixture of different color batch; ➃ Lippage; ⑤ Any others defects deemed to be easily observed.

‘Non-Visible Defects’ refers to a defect of tiles itself that only appears after a proper installation. For example: Appearance of watermark at the tile surface.

Sales of Goods

1. Goods sold are not returnable, refundable, and exchangeable, unless otherwise agreed.

2. Return and Exchange of Goods can be considered only when:

2.1 The Goods that delivered to the Buyer is different from agreed, and not yet been installed or damaged.

2.2 The Goods that delivered to the Buyer is defective, and discovered within 14 days and before installing.
 

3. Refund of Goods can be considered only when:

3.1 A return charges of  30% of the Goods total amount is applied. Minimum return quantity is one full carton.

3.2 The Goods that delivered to the Buyer is defective, and discovered before installing. No return charges applied.

3.3 Seller's mistake at calculating the correct quantity needed, and the surplus quantity is more than one full carton. No return charges applied.

4. Unless otherwise specified, the quantity of each items in every order is automatically added with additional quantity for wastage and spare usage. This is considered a normal buying process, any surplus within the specified range is not entitled for return, exchange, and refund.

4.1 Unless otherwise specified, the agreed quantity for wastage and spare usage is minimum 3 UOM and maximum 10 UOM for quantity below 100 UOM; and minimum 5% and maximum 15% for quantity above 100 UOM.

5. Any dates quoted for delivery of Goods are approximately only, delays may occur. Seller is not liable for any loss or any consequences suffered by the Buyer caused by delay in delivery of Goods howsoever.

Quotation & Invoice

6. All prices are subject to change without prior notice.

7. Unless otherwise specified, a minimum deposit of 30% of total amount in quotation and invoice is required in order to confirm the order and reserve the quoted price and goods. Deposit is non-refundable.

8. Price given in quotation is only valid for 30 days from the date of quotation if no deposit has been paid. We reserved the rights to provide an amended quotation afterwards.

9. Any quotation shall not be construed as an offer or obligation to sell, we reserves the right to accept or reject any orders received.

10. The invoice is only valid for 14 days from the date of invoice no deposit has been paid.

Warranty of Goods

11. Size Variation is not a defect and should not be considered a reason for rejection or replacement. Malaysian Standard allows a tolerance of ± 0.5% in size variation.

 

12. Shade Variation is an inherent characteristic of any tiles product. Buyer should mix the contents from several boxed to ensure the shade and color is acceptable before installing.

13. Buyer must check the condition of Goods upon receiving the Goods, the risk of loss and damage of the Goods passes to the Buyer upon collection.

13.1 Seller will not take any responsibilities for loss and damages of Goods that occur during the delivery process if the Logistics is not appointed by Seller.

13.2 Seller will not take any responsibilities for loss and damages of Goods that occur during the shipping process of Couriers.

14. Visible Defects of Goods shall be noticed by the Buyer before installing. Responsibility will not be accepted once the Goods have been installed.

2.2 & 3.2 Defective goods discovered before installing is entitled for Return, Exchange, and Refund.

15. Seller do not provide any period of any form of warranty after installation. The defection after installation (Eg. Tiles pop-up, Cracked, etc.) is mainly due to thermal expansion, poor workmanship, weak adhesive, and heavy foot traffic. Seller is not liable to the defection from this varieties of causes.

16. If Non-Visible Defects appears after a proper and correct installation process, the only remedies is to refund for the defective Goods only. Seller will not compensate any other than the refund amount of the defective Goods. Seller is not liable for any loss or any consequences suffered by the Buyer caused by the defects of Goods howsoever.

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