Jerrys Mosaic Enterprise's Terms and Conditions
Please read these terms and conditions carefully before placing any order from Jerry’s Mosaic. By placing order, you accept these terms and conditions in full, and you agree to be bounded by them as final. Do not place any order if you disagree to any part of the terms and conditions stated below:
Definitions
‘Seller’ refers to Jerrys Mosaic Enterprise.
‘Buyer’ refers to the person who accepts a sales quotation from the Seller, or whose order of the Goods is accepted by the Seller.
‘Goods’ refers to any products to be supplied by Seller to Buyer
‘Couriers’ refers to a company that offer express services, tracking, and door-to-door delivery of parcel to Buyer's destination through days and from hub to hub. (Ninjavan, J&T, GDEX, etc.)
‘Visible Defection’ refers to a defect of tiles itself that can be observed easily with eyes before and during the installation process. This include: ➀ Crack, Chipping, or Breakages; ② Color differences; or any others defects deemed to be easily observed.
Sales of Goods
1. Goods sold are not returnable and refundable, unless otherwise agreed.
2. Goods can be exchangeable within 7 days from the invoice date, with 30% restocking fee imposed to the Buyer.
3. The quantity of each items in every order is automatically added with additional quantity (1-15%) for wastage and spare usage. This is considered a normal buying process, any surplus within the specified range is not entitled for return, exchange, and refund.
4. Any dates quoted for delivery of Goods are approximately only, delays may occur. Seller is not liable for any loss or any consequences suffered by the Buyer caused by delay in delivery of Goods howsoever.
Quotation & Invoice
5. Late payments will incur interest at 2% per month from the due date until full settlement.
6. If Buyer fails to make payment within the period specified, Seller shall be entitled to take any necessary actions, including but not limited to legal proceedings or arbitration, to recover the outstanding amount. Buyer shall be responsible for all related costs, including legal fees and court fees.
7. Price given in quotation is only valid for 30 days from the date of quotation if no deposit has been paid. We reserved the rights to provide an amended quotation afterwards.
8. Any quotation shall not be construed as an offer or obligation to sell, we reserves the right to accept or reject any orders received.
9. Full payment or minimum deposit of 30% of total amount in quotation is required in order to confirm the order and reserve the quoted price and goods. Deposit is non-refundable.
Warranty of Goods
10. Defections and shortages can be claim within 7 days from the delivery/ collection date. No claim will be entertained afterwards.
11. Visible Defection shall be noticed by the Buyer before installing. Installation will be deemed as acceptance of Goods. Seller will not accept any responsibility once the Goods have been installed.
12. Seller do not take any responsibilities for the loss and damages of Goods that occur during the shipping process of Couriers.
13. A 30 days warranty are provided and only limited to the Invisible Defection that occur after installation causing from the quality of Goods itself (Eg. Appearance of Watermark). Seller is not liable from defection due to external causes such as thermal expansion, poor workmanship, weak adhesive, and heavy foot traffic.
14. The only remedies for defective goods is to exchange or refund only. Seller will not compensate any other amount and Seller is not liable for any loss or any consequences suffered by the Buyer caused by the defection howsoever.